Help center 📚
Guides to set up Bonnie, use your dashboard, and get the most out of it. Our team can also set things up for you, just ask. Can't find something? Use Ask or the chat.
What is Bonnie
What Bonnie does for your venue and how it works, in two minutes.
🚀Getting started after sign-up
The three things to do once your account is live: reservation system, phone number, payment.
🔌Connect your reservation system
How to link Formitable, Zenchef, TheFork and others, and what to do if yours isn't supported.
☎️Get your phone number live
Two ways to connect your phone to Bonnie: a new number, or keep your existing one.
⚙️Set up your assistant
Greeting, opening hours, menu and FAQ, languages, and transfer rules.
💳Payment & plans
Your free trial, completing payment, invoices, and changing your plan.
📵Voicemail & after-hours
Set what Bonnie does when you are closed or a call comes in outside your hours.
📴Calls not reaching Bonnie
What to check when callers don't get through to Bonnie, from forwarding to listings.
Your dashboard
Find calls, transcripts and reservations in app.bonnie.ai, and where each setting lives.
🗣️Languages, voice & pronunciation
Set your main and extra languages, pick a voice, and fix how Bonnie says words.
📲Transfers & working schedule
When and why Bonnie hands a call to a person, and when she picks up versus your team.
🔁When a transfer can't go through
What Bonnie does when nobody picks up a transfer, and how to set the fallback.
💬WhatsApp & messages
How Bonnie sends links and confirmations over WhatsApp or SMS, and how to fix delivery.
📧Email notifications
Get a summary after the right calls, route topics to the right inbox, and the daily report.
🧩Reservation systems
What each system can do with Bonnie, and how Bonnie helps when nothing is connected yet.
🔧Integration connected but something is wrong
Fix no-availability, bookings that don't show, and system-specific settings.
🧑💻MCP server integration (developers)
For developers and partners: build an MCP server that Bonnie can discover and call as external tools on the phone and WhatsApp.
🎉Events, groups & deposits
How Bonnie handles large groups, private events, and bookings that need a deposit.
👥Group bookings: set the threshold
Get the group size right so Bonnie routes large parties to your team, not a dead end.
✏️Changing & cancelling reservations
How Bonnie edits or cancels a booking, and which systems support it.
💰Deposit bookings
How Bonnie creates a reservation and sends a payment link for bookings that need a deposit.
🎟️Social Deal reservations
How Social Deal bookings work with Bonnie and why changes go through Social Deal.
📚Your FAQ: questions & links
Add the questions, answers and links Bonnie uses on calls, on the FAQ tab of your assistant.
🏢Multiple locations
Run Bonnie across more than one venue, with the right settings per location.
📅Closed days & special hours
Set closures, theme nights and special hours, and fix Bonnie saying you're closed when open.
🔇Silent calls & no interaction
Why callers sometimes say nothing, what Bonnie does, and how to reduce them.
🚧When Bonnie cannot help a caller
Bonnie's decision flow, the calls she always transfers, and what she cannot do by design.
Troubleshooting
Calls not coming through, a booking that didn't show, transfers, audio or accent issues.
✍️Writing good instructions
How to write Bonnie's prompt and FAQ so she answers exactly the way you want.
❓Frequently asked questions
The questions customers ask most about using Bonnie day to day.
🔒Privacy & GDPR
How Bonnie handles data, and the copy-paste privacy clause for your website.
🙋Get help from a person
When and how to reach our Customer Success team.