Privacy & GDPR

Bonnie handles calls for your venue with privacy in mind, and helps you stay compliant with GDPR.

How call data is handled

• Calls are processed to take bookings, answer questions and follow up by WhatsApp.
• Call summaries are available to you in your dashboard so you can see what happened on each call.
• Data is processed in line with GDPR.

Telling your guests

Because Bonnie answers your phone, it is good practice to let callers know calls may be handled by an AI assistant and recorded or summarised. A short line on your website and, where relevant, a spoken notice covers this.

A clause for your website

You can add a short privacy line to your website, for example:

When you call us, your call may be handled by our AI phone assistant and may be recorded and summarised to take your booking and answer your questions. We process this in line with GDPR. Contact us for any questions about your data.

Adapt the wording to your venue and local requirements.

Your data, your control

If you have questions about data processing, retention, or a specific request, reach a person from Get help and we will help you. For anything formal or contractual, our team handles it personally.