Frequently asked questions
The questions customers ask most about using Bonnie day to day.
Does Bonnie work in different languages?
Yes. Bonnie detects the caller's language automatically and answers in it, so callers are helped in their own language without you setting anything per call.
Does Bonnie replace my reservation system?
No. Bonnie works with the system you already use and writes bookings straight into it. You keep working exactly as before. See Connect your reservation system.
What happens if Bonnie cannot help a caller?
You set transfer rules so the right calls reach a person, on the number you choose. Anything Bonnie is unsure about can be handed off. See Set up your assistant.
Can I keep my current phone number?
Yes. You can keep your existing number and forward calls to Bonnie, or we can request a new number for you. See Get your phone number live.
Can Bonnie take bookings outside opening hours?
Yes. Bonnie answers around the clock, so you capture bookings and questions even when you are closed.
How do I change my hours, menu or FAQ?
Update them in your assistant settings at app.bonnie.ai, or ask us and we will adjust them with you. See Set up your assistant.
Can I listen back to calls?
Yes. Every call is in Conversations on your dashboard, with a summary. See Your dashboard.
How does Bonnie handle large groups and events?
Above a group size you set, Bonnie refers the caller to the right contact instead of booking directly, and collects event details to pass to your team. See Events, groups & deposits.
Can Bonnie take a deposit?
On systems that support it, Bonnie tells the caller about the deposit and sends a payment link. The booking is final once the payment is done. See Events, groups & deposits.
We run themed nights. How do I set that up?
State both what is and is not available during the theme in your FAQ, otherwise Bonnie assumes everything is on offer. See Writing good instructions.
How do I pay and keep my account active after the trial?
Complete payment through our secure link: pay.bonnie.co. Once that is done your account stays live with no interruption to your calls. See Payment & plans.
How do I reach a person?
Use the ask-a-person button on any Ask answer, or see Get help.