WhatsApp & messages

After a call, Bonnie can send the caller a WhatsApp message with whatever helps them: a menu, a booking link, your location, or a contact address. If WhatsApp is not available on the caller's number, she can fall back to SMS.

How it works

• Bonnie sends the message after the call, in the language of the conversation.
• Messages go through an approved WhatsApp Business template.
• A message is up to 900 characters.

What Bonnie can send

• Menu links.
• Location and directions.
• A booking link (handy when your reservation system is not connected directly).
• Contact email addresses (for events, jobs, and so on).
• Your website.
• Anything you set up in the post-call instructions.

Set it up

In your post-call prompt (the Tasks tab of your assistant), define when Bonnie sends a WhatsApp and what it contains. For example: "If the caller asked about the menu, send the menu link by WhatsApp." Include the exact links and email addresses you want Bonnie to use.

This also keeps email addresses and links off the call itself: instead of reading a link out loud, Bonnie offers to send it by WhatsApp.

Bonnie never reads links out loud

Bonnie does not read URLs or email addresses out on the call, they are hard to hear and easy to mistype. She offers to send them by WhatsApp instead. So if you want a caller to get a link, set it up as a post-call WhatsApp, not as something Bonnie says.

Common issues

• Message not received: check the phone number is correct in international format with a +. If the caller typed the number on the keypad, the + may be missing. Also check the caller did not block message requests.
• Caller gets an SMS instead of WhatsApp: the caller may not have WhatsApp on that number. SMS is the fallback when it is enabled.
• Message not sent at all: confirm the post-call prompt actually triggers a message for that situation. If the rule never fires, no message goes out. Check the wording on the Tasks tab.
• Same message sent twice: usually two rules cover the same situation. Remove the duplicate. Note that a deposit booking sends its own payment-link message, so do not also add a separate "send booking link" rule for deposit cases, or the caller gets two messages. See Deposit bookings.

See more in Troubleshooting.