Social Deal reservations
If your venue runs promotions through Social Deal, some of your callers will have Social Deal bookings. Bonnie handles these differently from regular reservations. Here is what she does and why.
Why Bonnie cannot modify Social Deal bookings
Social Deal bookings are created and managed through Social Deal's own platform. Bonnie cannot change or cancel them through your reservation system. Any modification has to go through Social Deal directly, not through your venue.
What Bonnie does when a caller has a Social Deal booking
If a guest calls to change or cancel their Social Deal reservation, Bonnie tells them she cannot modify it and that they need to contact Social Deal directly. She then sends a WhatsApp with Social Deal's contact details so they have it handy.
Social Deal's contact details for guests:
- Phone: +31 88 205 0505
- Email: klantenservice@socialdeal.nl
Add these to your post-call instructions so Bonnie always sends the right details, for example: "If the caller has a Social Deal reservation and wants to change or cancel it, tell them they must contact Social Deal directly. After the call, send them a WhatsApp with Social Deal's phone and email."
If a Social Deal employee calls to reach the restaurant, transfer the call to your team as normal. This is not a guest inquiry.
How to recognise a Social Deal booking in your system
Check the reservation for any of these:
- The email address on the booking contains @socialdeal.nl.
- The booking includes a ticket or product labelled Social Deal.
- The comments mention Social Deal.
Do not transfer Social Deal guest inquiries to your staff
Your team cannot modify Social Deal bookings either. All changes and cancellations have to go through Social Deal. Transferring these callers to your team just creates work without solving the problem. If there is no availability for a change they want, explain that Social Deal reservations depend on Social Deal's own availability, and the caller should contact Social Deal to check alternatives.