Ordering with Deliverect

With the Deliverect connection, guests order takeaway and delivery through Bonnie. The order goes straight into Deliverect, and from there into your kitchen the same way orders from your other channels do. No more orders taken by hand over the phone, and no more callers who hang up because nobody picks up during service.

How it works for your guests

1. A guest calls or sends a WhatsApp message because they want to order.
2. Bonnie sends them a link to your ordering page on WhatsApp.
3. The guest opens the page, picks dishes and options from your menu, and chooses pickup or delivery.
4. The guest pays online.
5. The order lands in Deliverect, and the guest gets the confirmation on WhatsApp.
6. Want to know where the order is? The guest just asks Bonnie in the same WhatsApp chat.

Bonnie uses the menu you publish to the Bonnie channel in Deliverect, so she never offers dishes you do not have. Menu, allergen and price questions she answers from that same menu.

What you need

• A Deliverect account for your venue, with a menu.
• Someone with rights to manage channel links in Deliverect.
• WhatsApp switched on for your Bonnie assistant, because the ordering link goes out on WhatsApp. See WhatsApp onboarding.
• A setup code from us. Ask for it via Get help.

Step 1: Add Bonnie as a channel (about 5 minutes)

1. Log in at frontend.deliverect.com and go to Locations, then your venue.
2. Click + Channel link and choose Bonnie (under Online delivery platforms).
3. Leave Store URL empty.
4. Enter the setup code from us as the External location ID.
5. Choose your venue's menu.
6. Agree to publish the menu to this channel and finish.

Do you not see Bonnie in the list, or do you lack the rights? Ask the person who manages Deliverect for your business, or let us know and we sort it out with Deliverect.

Step 2: Online payment

In Deliverect, go to Payment Config (Deliverect Pay), then Link stores, and add the Bonnie channel of your venue.

Guests then pay through Bonnie with the payment provider you already use in Deliverect. You do not need a new payment provider or a new contract.

Good to know

• Your other channels keep working exactly as they do now. Adding Bonnie changes nothing there.
• Until we go live together, no real guests order through Bonnie. We place test orders first and cancel them ourselves.
• Every venue gets its own setup code. Multiple locations? Each location is linked separately.

Questions or stuck?

Message Sophie, the chat in the corner, or reach us via Get help. We set it up with you.