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Multiple locations and groups

If you run more than one venue, Bonnie gives each location its own assistant. Here is how to keep things organised and avoid duplicating work.

Setting up a new location is something our team is happy to do with you, just ask.

One assistant per location

Each location gets a separate Bonnie assistant with its own:

Manage all your assistants from one account at app.bonnie.ai.

Share information across locations

For information that is the same across all your venues (allergen policy, parking, gift card policy, group booking email), create a shared Knowledge Base at the customer level and assign it to all assistants. Update it once and every assistant gets the change. See Your FAQ: questions & links.

Location-specific information (that branch's opening hours, local parking, its phone number) goes into a separate location-specific Knowledge Base.

Cross-selling between locations

On Formitable, Bonnie can refer a caller to a sister restaurant if the requested time is not available at the first location. Add the sister restaurant's details to your shared Knowledge Base and add an instruction to your prompt: "If there is no availability and the caller is flexible, mention that our sister restaurant may have space. Offer to send their booking link by WhatsApp."

Transferring calls between locations

If a caller phones the wrong location, set up a transfer rule for it:

  1. Go to your assistant's Telephony tab.
  2. Add a transfer rule with the reason "caller is asking for a different location".
  3. Set the transfer number to the right location's direct line.
  4. Set availability to all hours. If that location is closed, nobody picks up and the Unavailable message covers it.

See Transfers & working schedule.

Cloning an assistant for a new location

When you open a new location, you can clone an existing assistant as a starting point:

  1. Go to Assistants and click the assistant you want to copy.
  2. Click Clone.
  3. The new assistant gets independent copies of all Knowledge Bases. Edits to one do not affect the other.
  4. Update the business information, phone number and reservation system connection for the new location.