Get your phone number live
To go live with Bonnie you need a dedicated phone number. There are two ways to set this up. Pick the one that fits your venue best.
Our team can arrange this with you, just ask. Here is how both options work so you can choose what fits, and Sophie, the chat in the corner, can help if you get stuck.
Option A: we request a number for you
Bonnie requests a phone number on your behalf. We always request a local number, with a local area code for your region, so callers see a familiar local number. Your existing restaurant number stays active and becomes the transfer line Bonnie uses to reach your staff.
What you need to do:
- Send us your business registration documents, so we can request the number for you.
- Netherlands and UK: Certificate of Commerce Registration (your Chamber of Commerce extract).
- France, Spain and Germany: Certificate of Chamber of Commerce Registration, plus proof of address (for example a recent utility bill or bank statement).
- Clear your current restaurant number. Once we share your new Bonnie number, make sure there is no voicemail or call routing active on your existing number. Your telecom provider can help with this.
- Update your public listings with the new number: your website, Google Business Profile, social media, and anywhere else customers might find you.
That is it, you are live. Callers now hear Bonnie, and when a transfer is needed Bonnie reaches your staff on your original number, which stays active.
Good to know: anyone who saved your old number in the past can still reach you directly.
Option B: keep your existing number
Your current number stays on Google, your website and everywhere else. You request a second line from your telecom provider for Bonnie to transfer to.
Why a second line? Bonnie is forwarded to your main number. When a guest asks to speak to someone, Bonnie needs a separate number to transfer to, otherwise the call ends up in a loop.
What you need to do:
- Request a second line from your telecom provider. Ask for the same configuration as your current line, so it behaves the same way when a call comes in.
- Share the new number with us. We add it to Bonnie so it can be used as the transfer line.
- Clear both lines of voicemail and routing. Make sure neither number has voicemail or a call menu active. Your provider can disable these for you.
- Forward your public number to your Bonnie line, so Bonnie always picks up first.
- Test before going live. Call your main number, confirm Bonnie answers, request a transfer, and check that a staff member picks up on the second line.
Which should I choose?
- Want a familiar local number and the simplest setup? Choose Option A and we request a local number for you.
- Want the least change for guests and to keep your current number everywhere? Choose Option B.
Not sure which fits? Ask a person from Get help and we will set it up with you. You can also reach support at support@bonnie.co or call +31 850 659 600.
To keep your account active after the trial, complete payment here: pay.bonnie.co. See Payment & plans.
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