Get help from a person

Most questions are answered right here in the help center or through Ask. When you need a person, we are happy to help.

Try Ask first

Ask answers most questions instantly, in your language, with links to read more. It is the fastest way to get unstuck.

Reach a person

If Ask did not solve it, use the ask-a-person button shown under any Ask answer. Leave your name, email and question, and our Customer Success team will get back to you. Your original question and the answer you saw come along automatically, so we have the full picture.

When it is about a specific call

The quickest way is to leave a note on that exact conversation in your dashboard, so we open it with the full context. Go to app.bonnie.ai, open Conversations, click the call, click new note on the left, describe what is wrong and add Bonnie support. A team member helps you, normally within one working day. See Your dashboard for the step-by-step and a short video. If you reach us another way, include the call-ID so we can find the conversation straight away.

What we will not do by email or chat

For anything about pricing, refunds, discounts or your contract, our team handles it personally so you get the right answer for your situation. Just ask a person and we will take care of it.

Complete your payment

To keep your account active after the trial, complete payment here: pay.bonnie.co. See Payment & plans.

Other ways to reach us

• Email: support@bonnie.co
• Phone: +31 850 659 600