Your dashboard

Your dashboard is where you set up Bonnie and see everything she does. Sign in at app.bonnie.ai. On the left you have a menu:

• Dashboard: an overview of your numbers (calls, reservations, transfers).
• Conversations: every call, with transcripts and summaries.
• Assistants: set up your Bonnie assistant.
• Notes: internal notes on calls.

Editing your assistant

Go to Assistants and click your assistant. You will see seven tabs (Business information, Personality, Tasks, FAQ, Telephony, Integrations, Notifications). After any change, click Save at the bottom. For what each tab does, see Set up your assistant.

What each call shows

Open Conversations and click a call. You see:

• The full transcript of what the caller said and what Bonnie answered.
• A summary, with the topic and outcome.
• How long the call was.
• Whether a reservation was made, changed or cancelled.
• Whether the call was transferred, and to whom.

Your call-ID

Every call has a call-ID, shown on the call's page. If you contact us about a specific call, send that call-ID so we can find the exact conversation straight away.

Flag a specific call to our team (leave a note)

When something about one call needs a look (for example a wrong time in a confirmation), the quickest way to reach us is to leave a note on that exact conversation, so we open it with all the context already there.

1. Sign in at app.bonnie.ai and open Conversations.
2. Click the call you want us to look at.
3. On the left, click new note and write what is wrong.
4. Add Bonnie support to the note so it reaches our team.

A support team member will pick it up and help you, normally within one working day.

Short walkthrough video: Dutch · English and other languages.

Finding a reservation

Bookings Bonnie takes are written into your reservation system, so the booking itself lives there. The call that created it shows in Conversations, so you can match a guest to the call when you need the context.

Fixing your opening hours

Bonnie pulls your opening hours from your Google Business profile, so do not type them into your prompt. To change them:

1. Go to https://business.google.com and sign in with your business Google account.
2. Update the hours. Bonnie picks up the change automatically (this can take up to 24 hours).

To see the hours Bonnie currently uses, open your assistant, the Business information tab, and scroll to Location.

Tips

• Check Conversations in your first week to hear how Bonnie sounds and fine-tune your settings.
• Use the call-ID whenever you ask us about a specific call. See Get help.